Privacy Policy
How Ashwaq Repair collects, uses and protects your personal information when you visit our website, contact us, or book AC, chiller, refrigeration or appliance repair in Riyadh.
Need Ac Repair in Riyadh contact us
AT A GLANCE
We never sell your data
Your details are used only to provide our services.
Only what we need
Name, phone, address and appliance details to book your visit.
Kept secure
Reasonable technical and organizational safeguards.
You stay in control
Ask to access, correct or delete your data at any time.
1. Introduction
Ashwaq Repair is a Riyadh-based maintenance company providing AC repair and maintenance, water chiller service, commercial refrigeration and home appliance repair across Riyadh, Saudi Arabia. This Privacy Policy explains how we collect, use, protect and manage your personal information when you visit ashwaqrepair.sa, contact us, or use our services.
2. Information We Collect
When you request a service or contact us, we may collect:
- • Full name
- • Phone number
- • Email address
- • Service address or location
- • Appliance or AC details and the fault
- • Appointment preferences
- • Messages via forms, WhatsApp or calls
- • Basic technical data (browser, device, IP, site usage)
3. How We Use Your Information
We use your information to:
To respond to customer inquiries and service requests.
To schedule and manage repair, installation, and maintenance appointments.
To provide AC repair, washing machine repair, dishwasher repair, chiller repair, and other home appliance services.
To communicate with customers regarding appointments and service updates.
To improve our website and customer experience.
To maintain service records and fulfill applicable legal obligations.
To protect our website, customers, and business operations against fraud or misuse.
We process personal information for specified purposes and in accordance with applicable legal requirements.
4. Legal Basis for Processing Personal Data
Ashwaq Repair processes personal data based on an applicable lawful basis under the Personal Data Protection Law (PDPL) of Saudi Arabia and its Implementing Regulations, as appropriate to the specific processing activity.
Depending on the circumstances, processing may be necessary to provide requested services, fulfill legal obligations, obtain consent where required, or pursue other lawful purposes permitted by applicable regulations.
Where consent is the applicable legal basis, we will seek consent as required and respect applicable withdrawal rights.
5. Data Protection and Security
We take reasonable organizational, administrative, and technical measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Although we work to maintain appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. We regularly review our data-handling practices and take reasonable steps to improve information security.
6. Sharing of Personal Information
Ashwaq Repair does not sell customers’ personal information.
We may disclose or share personal information when necessary and legally permitted, including:
With authorized employees or service personnel who require information to provide requested services.
With trusted service providers supporting our website, communications, scheduling, or business operations.
When disclosure is required by applicable laws, regulations, legal proceedings, or competent authorities.
When necessary to protect legal rights, safety, or prevent fraud and misuse.
We seek to ensure that personal information sharing is appropriate to the relevant purpose and complies with applicable legal requirements.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website traffic, and enhance our services.
Cookies may help us understand how visitors interact with our website and identify areas for improvement. Where required, we will seek consent for non-essential cookies and provide appropriate information about their use.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
8. Third-Party Services and External Links
Our website may use third-party services, such as website hosting, analytics tools, communication platforms, or other technologies, where applicable.
These third-party providers may process information in accordance with their own privacy policies and contractual or legal obligations. We encourage users to review the privacy policies of third-party services they access.
Ashwaq Repair may also provide links to external websites. We are not responsible for the privacy practices, content, or security of third-party websites that we do not operate.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, meet applicable legal and regulatory requirements, resolve disputes, maintain business records, or protect legitimate rights.
When personal information is no longer required and there is no legal reason to retain it, we will take appropriate steps to delete or securely dispose of it in accordance with applicable requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Your Privacy Rights
Under the Saudi PDPL, you may have the right to:
Be informed
about how your data is processed
Access
the personal data we hold
Correct
inaccurate or incomplete data
Delete
your personal data
Withdraw consent
where applicable
Other rights
under the PDPL and its regulations
Want to use one of these rights?
Email or WhatsApp us and we’ll respond as the law requires.
11. Children's Privacy
Our website and services are intended for general customers and are not specifically directed toward children.
We do not knowingly seek to collect personal information from children in violation of applicable laws. Where special requirements apply to children’s personal data, we will follow the relevant legal requirements.
12. Changes to This Privacy Policy
Ashwaq Repair may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or data protection procedures.
Any updates will be published on this page, along with the revised Last Updated date. We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
For privacy questions or requests, contact Ashwaq Repair:
ADDRESS
Building 2686, Muhammad Almuqdami Street, Al Nafel District, Riyadh 13312, Saudi Arabia
Need AC or appliance repair in Riyadh?
AC, water chiller, cold room and washing machine repair by our local technicians.
We specialize in home appliance repair and maintenance in Riyadh, serving washing machines, dishwashers, air conditioners, and dryers of major brands. Our certified technicians provide accurate diagnosis, genuine spare parts, fast in-home service, transparent pricing, and reliable maintenance solutions.
Quick Link
Contact Us
- +966 55 811 4012
- +966 50 656 5269
- info@ashwaqrepair.sa
- Building 2686, Muhammad Almuqdami Street, Al Nafel District, Riyadh 13312, Saudi Arabia
Working Hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
8:00 AM - 12:00 AM
8:00 AM - 12:00 AM
8:00 AM - 12:00 AM
8:00 AM - 12:00 AM
8:00 AM - 12:00 AM
8:00 AM - 12:00 AM
8:00 AM - 12:00 AM